Frequently Asked Questions
Most frequent questions and answers
Our residential cleaning service was founded in the Spring of 2009.
We only provide green cleaning products and methods that are safe for your home, kids, pets and the environment.
Each pricing estimate is based on the number and types of rooms being cleaned as well as the needs of each individual home.
Our cleaning services are offered in Southern Maine and the New Hampshire Seacoast. This includes York, Portsmouth, Dover, Eliot, Exeter, Brentwood, Greenland, Hampton (west of I-95), Kittery, Kittery Point, New Castle, Newington, Rye, and Stratham.
We currently provide maid service for York, Portsmouth, Dover, Eliot, Exeter, Greenland, North Hampton, Hampton Falls, Kittery, Kittery Point, New Castle, Newington, Rye, and Stratham.
If you don’t see your area listed, please reach out as we are always adding towns to our service area.
Of course, it’s a common misconception that you need to use harsh chemicals in order to clean effectively. This simply isn’t the case. We research extensively the products we use not only to make sure they are the most eco friendly, but also to make sure they are the best tools to get the job done right.
We accept Cash, Check, Master Card or Visa.
Any cancellations or reschedules made 48 to 24 hours before an appointment will be subject to a fee of 50% of your standard cleaning rate.
Please note that if you cancel less than 24 hours before your scheduled cleaning, you will be charged your full standard cleaning rate. This includes appointments where our service provider is unable to access the property, is turned away, or the client is a no-show.
To avoid any penalty fees, again, we ask that you cancel at least 48 hours in advance of your appointment via email, text, or phone call.
We simply request that all cleaning services are cancelled or rescheduled 48 hours prior. If that’s not possible, a cancellation fee may be assessed.
Yes. A lot of people with pets use our cleaning services because of our green cleaning practices.
Yes! A lot of people with allergies use our services because of our green cleaning practices.
No, most clients are not home while the cleaning teams are there, however, if you need to be home, it’s no problem; the team would be happy to work around you.
We’d be happy to hear your house cleaning request and let you know how or if we can help.
If you are not home during cleaning day, you can leave the door unlocked, allow access to a hide a key or provide us with a key for your file.