Finding a maid service for your home or business that is reliable and trustworthy is more difficult than you think. Whether you’re looking for a regular cleaning service on the Seacoast or looking for a one-time cleaning service, there are dozens of different variables to weigh in. We’ve curated the top 10 questions we are frequently asked and recommend asking prior to hiring a cleaning service for your home or business.
1. How long has the cleaning service been in business?
One of the most important questions to ask a cleaning service is how long they’ve been in business. The answer can be very telling and may change your decision. Along with asking how long they have been in business, be sure to ask how long the employees have been with the business. If you hire a brand new company, be sure they have good reviews and make sure you develop trust with them before letting them into your home.
2. Are they insured?
Although an uninsured cleaning company might be able to offer you lower prices, this is never the right option. If something happens to your favorite flower pot or couch cushions, an uninsured cleaning company won’t be able to cover the costs – which means you’ll be the one paying!
3. Do you work off of a checklist or have a certain cleaning process?
Most cleaning companies have a routine when they enter a house and begin cleaning. Whether they start with the floors and move up to the ceiling, this is an important question to ask. If they aren’t able to provide you with a cleaning routine or checklist, you might want to rethink hiring them.
4. How do they set their rates?
Every cleaning company is different, but you can tell a lot from a company’s rates. Hiring a house cleaner is like any other aspect of life, you get what you pay for. It might seem like a good idea to go with an economy cleaner, but in the end, there’s a chance that they might not have the capabilities of more premium service and could leave your home less than sparkling.
5. How do they gain access to your home?
Lots of homeowners and business owners feel comfortable giving a copy of their house key to their cleaner or leaving a key under a doormat. If you don’t feel comfortable with these options, we recommend talking to the cleaning team about other options for entering your home when you aren’t there.5.
6. What services are included?
Before hiring a cleaning company – you’ll want to clarify what cleaning services are included in their visits. If you’re looking for a house cleaner to take care of dusting, window-washing, floor scrubbing, and walls/ceiling cleaning, make sure you discuss it with them prior. If you’re looking for a basic cleaning service, talk with the cleaning company to see which services are included.
7. Who provides the cleaning gear and supplies?
We recommended steering away from cleaning companies that don’t provide their own supplies and equipment. A reliable and successful cleaning company will have their own supplies! We also recommend checking to make sure their supplies are safe for your home and are pet-friendly. Our team uses all-natural, eco-friendly cleaning products that are kind to you and kind to the environment.
8. Do they train their employees on how to properly clean?
The best cleaning companies don’t just hire ordinary employees. Look for companies that train their employees, and continuously train their employees on how to clean the property.
9. What kind of quality assurance do they have?
A cleaning company should be proud of their work! After cleaning a home or business, check to see if they follow up with customers to see if they’re satisfied. Ask if they do quality checks, survey cards, mail surveys, testimonials, or follow-up calls. How frequently are they checking in with their customers to make sure they’re satisfied? These questions could sway your decision on hiring them!
10. How available is their scheduling?
If you’re looking to get your home or office space cleaned, check to see how available their schedule is. It’s best to let cleaning companies into your space when you aren’t there so they don’t have to work around you and your family. If you’re looking for an office cleaner, many cleaners will go in at night when the office is closed and the employees aren’t there. For home cleaners, they will go in during the day or afternoon when you’re at work.
Regardless of your questions or your needs – our team of premiere cleaners at Green Maids can help leave your property clean and spotless. If you’re interested in asking us any of these questions, reach out to our team at 603-610-7876, we would be happy to answer them for you!